May 2022 – Mar 2023
Human Resources
Ebru Coffee Co
Audubon, PA, USA | www.ebrucoffeeco.com
Managed key HR functions, including recruitment, onboarding, employee relations, and administrative tasks. Created and updated job descriptions, posted job openings on various platforms, screened applications, and conducted initial interviews. Facilitated onboarding and training schedules, monitored employee hours and leave balances, and maintained accurate records in Square POS. You supported employee morale by mediating conflicts impartially and upholding company’s core values while regularly consulting with leadership to address staffing and workplace matters.
Oct 2019 – Dec 2019
Cashier
Giant
Greenbelt, MD, USA | www.giantfood.com
Delivered exceptional customer service by ensuring seamless checkout experience. Handled cash register operations, processed payments, scanned and itemised purchases, and resolved customer inquiries. Adhered to company policies, maintained clean and safe work environment, and contributed to smooth store operations by accurately balancing cash drawers and implementing price updates.
Oct 2018 – Mar 2019
Personal Assistant
Ebru Coffee Co
Audubon, PA, USA | www.ebrucoffeeco.com
Provided comprehensive support to owners of small, locally focused coffee shop, managing variety of responsibilities across customer service, operations, and event coordination. Ensured welcoming environment by resolving customer concerns promptly and upholding business’s commitment to exceptional service. Supported inventory management, hiring processes, and back-of-house organisation to streamline operations and improve efficiency. Organised intimate, community-driven events to enhance customer engagement and loyalty.
Jun 2018 – Oct 2018
Quick Service Restaurant (QSR) Food Service Attendant / Cashier
Turkey Hill
Reading, PA, USA | www.turkeyhillcstores.com
Delivered prompt and courteous service while handling diverse responsibilities, including food preparation, cashiering, and maintaining store cleanliness. Ensured compliance with federal mandates for tobacco sales, operated multiple transaction systems, and prepared customer orders from QSR terminals. Maintained fully stocked and organised inventory across food, beverage, and grocery areas, while upholding high cleanliness standards in both interior and exterior spaces.
Oct 2017 – Mar 2018
Aug 2016 – Feb 2017
Dishwasher
The Ugly Oyster Drafthouse
Reading, PA, USA | www.theuglyoyster.com
Supported restaurant operations by ensuring clean and sanitary environment while maintaining calm demeanour during busy periods. Cleaned and sanitized tableware, glassware, and cooking utensils, assisted with opening tasks to prepare restaurant for service, and adhered to safety and operational policies to protect health and well-being of guests and staff. Consistently upheld highest cleanliness standards, contributing to safe and enjoyable dining experience for all guests. Supported seamless restaurant openings by preparing tables and ensuring all areas were guest-ready before service.
Apr 2014 – Mar 2015
Residential Services Aide
Hamburg Center
Hamburg, PA, USA
Provided compassionate care and support to residents, assisting with daily routines and promoting their overall well-being. You built trusting relationships, ensured residents adhered to medication schedules, maintained clean and safe living environments, and documented resident activities and behaviours. Led group activities, facilitated outings, and collaborated with staff to enhance residents’ quality of life. Fostered meaningful connections with residents, improving their sense of comfort and trust.